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. Introduction
We’re seeking Call Centre Agents – Johannesburg (Gauteng) . To Sell a range of insurance, financial or other products to potential customers
Duties & Responsibilities
- Making professional sales call to customers.
- Knowing the product being sold.
- Handling and overcoming objections from clients.
- Following the sales script 100%.
- Ensuring no risk or fraudulent sales are made.
- Treating the customer fairly.
- Understanding the call centre metrics and consistently achieving minimum metrics.
- Capturing and recording sales call details 100% in the CRM system.
- Can plan and deliver oral communications that make an impact on and persuade customers to buy.
- Listens and understands the customer’s emotions and needs.
- Delivers top class customer service.
- Focusses on exceeding the minimum call centre metrics.
- Ensures that one’s own work is complete and accurate.
- Can function effectively when under stress.
Desired Experience & Qualification
- Minimum Grade 12 / Matric Certificate
- Proficient in relevant computer applications including CRM systems, Microsoft Word and Excel.
- Good typing skills.
- Prior call centre 6 – 12 Months in a similar role
- Prior sales experience minimum –2 years preferably in banking or insurance.
Package & Remuneration
- Salary : R6000 per month for intial 3 months, reduced to R5000 per month plus commission ( Up to R16 000 per month on target earnings potential)
Interested?
- If interested, please apply directly through Pnet, or email your CV to jobs@quest.co.za
- remember to insert “Call Centre Agents – Johannesburg ” in the email subject line, for consideration.
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